Consumer Sales Practices Act
Consumer Sales Practices Act Attorneys Serving Akron and Northeast Ohio
Serving Akron, Canton, Summit County, Portage and Medina, Ohio.
The Consumer Sales Practices Act (CSPA) is one of the most complex laws contractors face when doing residential work. If you are a builder, subcontractor, or home repair professional working directly with homeowners, you may be subject to CSPA rules. Violations, even if unintentional, can result in steep penalties, unpaid invoices, and lawsuits.
At Hoover Kacyon, LLC, we defend contractors facing CSPA claims and help construction professionals write strong, legal contracts that reduce risk. Whether you have received a demand letter, are involved in a lawsuit, or want to protect your business moving forward, we are here to guide you through the legal process with clear and experienced support.
Understanding the Consumer Sales Practices Act
The CSPA is designed to protect consumers from unfair or deceptive business practices. For contractors, it applies to most home improvement, renovation, and repair work for individual property owners.
Contractors can face CSPA claims for:
- Failing to use a written contract
- Misstating qualifications or licensing
- Changing prices without written approval
- Missing deadlines or leaving work incomplete
- Excluding legally required notices or disclosures
Even small oversights can lead to large penalties. Courts can award triple damages and attorney fees to the homeowner, far exceeding the cost of the project.
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What We Can Do for You
We help you protect your payment rights and reduce legal exposure through clear contracts, timely documentation, and strong defense. From drafting agreements to responding to disputes, we work to keep your business protected, your obligations clear, and your financial interests secured through practical legal strategies.
Draft and Update CSPA-Compliant Contracts
We draft or revise residential contracts to meet Ohio’s CSPA requirements. This includes adding cancellation language, estimate terms, disclosure checklists, and warranty details so your agreements remain enforceable and protective in court.
Respond to Complaints and Legal Notices
We respond to homeowner complaints, demand letters, and CSPA lawsuits with clear legal filings and strategic defenses. Whether through early resolution or full litigation, we work to protect your business from liability and financial risk.
Organize Project Documents and Job Records
We help you assemble change orders, daily logs, customer sign-offs, invoices, and photos to support your position. A strong project file is essential to defending your work and showing compliance with Ohio’s construction and consumer laws.
Manage Discovery and Litigation Requirements
We handle all discovery obligations, including interrogatory responses, affidavits, and production of records. We make sure your legal responses are accurate, timely, and supported by documentation that reflects your professional compliance.
Create Internal Forms and Templates
We design customized templates like change orders, estimate forms, waiver notices, and checklists your team can use on every job. These internal tools help ensure consistency, compliance, and legal protection across all residential work.
When to Call a CSPA Attorney
If a customer is refusing to pay or accusing your business of violating the Consumer Sales Practices Act, do not wait to seek legal advice. CSPA cases often move fast, and early missteps can lead to serious penalties. Proactive contract review can also reduce future risks and protect your bottom line.
Whether you are responding to a claim or preparing ahead, our attorneys are ready to guide you, defend your position, and protect your business from costly disputes.
Tell Us About You And Your Situation
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Frequently Asked Questions
Who is subject to the CSPA?
Contractors and businesses doing residential work for individual homeowners. It does not usually apply to commercial projects or new home builds.
Is a written contract required?
Yes. The CSPA requires certain terms to be in writing. Without them, your work may be legally challenged, even if completed correctly.
What are treble damages?
Treble damages are three times the actual amount of the claimed loss, plus the homeowner’s attorney fees. These penalties add up fast.
Can I avoid future issues by fixing my contract?
Absolutely. We revise and improve your contracts and forms so they meet legal standards and reduce the chance of future claims.
Does a CSPA violation affect my right to be paid?
It can. Homeowners often use CSPA complaints to block or reduce payment. We protect your payment rights and help enforce valid claims when needed.
